Ford Sued Over How Horrible Its Myford Touch System Is
18th July 2013
The Ford Motor Company has been making some big plays lately to bring the automobile up to speed with consumers used to touchscreens and on-demand content. But one of its flagship efforts in this regard, the MyFord Touch dashboard system introduced in new Ford and Lincoln cars starting in 2011, has not had a smooth ride so far — plagued with glitches and freezing menus, which Ford tried to fix with UI updates and a return to some analog buttons. But it’s about to get worse. MyFord Touch is the target of a class action lawsuit filed against Ford in California earlier this week. The lawsuit, which was brought to our attention by Automotive News, alleges that MyFord Touch “has been an unmitigated disaster for Ford” and accuses the company of “unfair, deceptive, and/or fraudulent business practices” and “failure to disclose defects in the MyFord Touch system” that led auto owners to “[suffer] losses in money and/or property.”
Look for … the Union label….