Walmart and Costco Considering Ditching Self-Checkout Lines Amidst “Backlash”
16th November 2023
Initially introduced in the 1980s to reduce labor costs, self-service machines transferred the work from employees to customers. They gained popularity in supermarkets in the early 2000s, especially during the pandemic, as they allowed shoppers to avoid close contact with others, according to the Yahoo report.
However, retailers are now reassessing self-checkout due to its association with increased merchandise losses, both from accidental errors and deliberate theft, a phenomenon known as “shrink.”
I don’t go into a store to do the work that store employees ought to be doing. I’m surprised they haven’t started forcing shoppers to restock the shelves for them.
November 16th, 2023 at 17:08
They are restocking shelves – their own. Theft has spiraled out of control.