An Airline Said Her Bag Was Lost, Her Tracker Said Otherwise. She Flew to Get It
6th August 2023
CNN.
“I told them I could see it at Terminal 1 baggage reclaim in Chicago, and they said ‘We have no record of it.’ I asked them to call Chicago, and they said ‘No, we’re not allowed.’ They said they’d put notes in the system and the baggage team would take care of it.”
When the bag still didn’t arrive, and Shuster called a third time, she was told “We have no idea where it is.”
They also told Shuster that she had the wrong claim number – impossible, she thought, because she still had the sticker that had been attached to her boarding pass. The other half was on the bag.
In fact, they were right – sort of. The claim number was indeed the same as the tag that had been attached to her bag – but the check-in agent had attached the wrong tag. This one was for another passenger, who was traveling from Baltimore to Chicago only. That meant the bag had been taken off the plane at O’Hare and sent straight to the reclaim belt, instead of being loaded onto the Denver flight.
The significant aspect of this is that the incompetent airline is United. In fact, in every single such case that I have read, the incompetent airline is United.
Anybody who ‘flies United’ these days is an idiot.