Listen to TurboTax Lie to Get Out of Refunding Overcharged Customers
9th May 2019
The makers of TurboTax have long been luring customers into paying for a service that they promised the government they’d give away for free. Now they’re lying to customers to avoid giving refunds.
We’ve heard from 16 people who say they were denied refunds and told that the truly free version — Free File — is a government product that’s not run by TurboTax. Ten others reported being told that ProPublica’s stories were inaccurate, or that our coverage is “fake news” or “fictitious.”
None of that is true.