Why Self-Checkout Is and Has Always Been the Worst
8th March 2019
Automation is often presented as an inexorably advancing force, whether it’s ushering in a threat to jobs or a promise of increased leisure or larger profits. We’re made to imagine the robots rising, increasingly mechanized systems of production, more streamlined modes of everyday living. But the truth is that automation technology and automated systems very often fail. And even when they do, they nonetheless frequently wind up stranded in our lives.
For every automated appliance or system that actually makes performing a task easier—dishwashers, ATMs, robotic factory arms, say—there seems to be another one—self-checkout kiosks, automated phone menus, mass email marketing—that actively makes our lives worse.
I hate these things, and will not usr them. I’ll actually go buy stuff somewhere else.