Typically, ‘Tech Support’ Offers Little of Either
31st January 2016
Lileks limns the travails of our times.
As problems go, this is small. As small problems go, though, this is big. Step one: You’re watching something on Netflix, and the picture pauses every 37 seconds, displaying a circle that seems to represent the passage of time. Is this an arty French movie that addresses the omnipresent sense of mortality by superimposing a clock over the lives of its characters? No, it’s a “Transformers” movie. The circle means your wireless connection is slow. Well, let’s go to the Internet provider’s HELP page. You learn that certain things can block Wi-Fi, including “walls, pipes, paint, air and the lingering aroma of last night’s fish dinner.” Hey! You had cod. Open a window. Doesn’t help.