A Way To Apply Predictive Modeling to Improve Emergency-Room Wait Times
11th August 2013
A native of Suzhou, China, who enjoys rock climbing and ballroom dancing, Xu earned his bachelor’s degree in electrical engineering from the University of Illinois at Urbana-Champaign in 2009, and arrived at MIT in September of that year. Since coming to MIT, Xu has studied queuing networks that include stochastic, or random, dynamics with his advisor, John Tsitsiklis, the Clarence J. LeBel Professor of Electrical Engineering and Computer Science.
In work beginning with his master’s thesis, Xu has shown that having even a little flexibility in resources drastically improves wait times. For example, Xu says, “In call centers, you just need to train your staff so that each person speaks a few languages or knows a few disciplines. If they are mixed and matched in a smart way, then together they are very powerful.”