Bruce Schneier’s Latest Book
6th March 2012
Arnold Kling does a review.
“When you start measuring something and then judge people based on that measurement, you encourage people to game the measurement instead of doing whatever it is you wanted in the first place.”
That, in a nutshell, is why principal-agent problems are difficult, why organizations tend to be dysfunctional, and why regulations work less well than intended.
Truest thing you’ll read this year.