Library Inc.
20th October 2010
Libraries have always dealt with the business world, buying books, journals, and other products. In the past, however, libraries separated the commercial process of acquiring materials from the academic objective of putting those materials to use. But that division has now faded as an unintended side effect of information technology.
Commercialization has impinged on two core facets of university libraries—their collections and their user services. The ownership and provision of research materials, especially academic journals, has been increasingly outsourced to for-profit companies. Library patrons, moreover, are increasingly regarded simply as consumers, transforming user services into customer service. Both developments have distanced libraries from their academic missions.