AT&T’s cynical act
2nd June 2010
Jeff Jarvis understands the dialectic.
AT&T’s service sucks. Just listen to our most trusted newsman on the topic. But AT&T response to this core business problem is not to improve its service, to invest in better ways to handle more customers.
No, AT&T’s response is to change its pricing to make us use its service less.
That’s cynical. It’s evil.
June 3rd, 2010 at 12:28
ATT sucked long before they were broken up. Then, the individual pieces sucked. So they let them all roll back up into a big ball of suck.
The history of the company is comparable to moving piles of manure from one place to another. The organization changes but the stench remains the same.