Verizon Responds to Consumer Complaints
21st December 2009
David Pogue reveals why everybody hates the phone company.
A few weeks ago, I wrote about two particularly nasty Verizon Wireless practices. First, Verizon doubled the early-cancellation fee for smartphones, the price you pay for canceling before your two-year contract is up (it’s now $350).
Second, I passed along a note from a Verizon whistleblower who identified a really outrageous Verizon profit center: if you accidentally hit one of the arrow keys on your Verizon cellphone (which come premapped to various Verizon Internet functions), you’re charged $2 instantaneously, even if you cancel instantly. (Verizon confirms that on many models, you can’t remap those buttons to other functions even if you’re tech-savvy enough to try.)
Apparently there is no cell phone provider in the U.S. that doesn’t suck.