DYSPEPSIA GENERATION

We have seen the future, and it sucks.

Verizon Responds to Consumer Complaints

21st December 2009

David Pogue reveals why everybody hates the phone company.

A few weeks ago, I wrote about two particularly nasty Verizon Wireless practices. First, Verizon doubled the early-cancellation fee for smartphones, the price you pay for canceling before your two-year contract is up (it’s now $350).

Second, I passed along a note from a Verizon whistleblower who identified a really outrageous Verizon profit center: if you accidentally hit one of the arrow keys on your Verizon cellphone (which come premapped to various Verizon Internet functions), you’re charged $2 instantaneously, even if you cancel instantly. (Verizon confirms that on many models, you can’t remap those buttons to other functions even if you’re tech-savvy enough to try.)

Apparently there is no cell phone provider in the U.S. that doesn’t suck.

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