Custodial Musings
13th December 2022
ZMan is Noticing.
No one is immune to the retail staffing problems and as a result these two competing chains have been in a technology war. The self-service kiosk for ordering was the first logical step to reduce errors in food orders. Both aggressively push their app and the use of delivery services. Both now have self-checkout kiosks that blow away the ones you see at the big retail chains like Home Depot. The goal, of course, is to reduce the staffing to the barest minimum.
What this points to is something that people have been warning about for decades and that is the great robot take over of the workplace. Go into one of these chains and you can easily imagine a time when you order your sandwich from the screen and a robot assembles it, wraps it up and delivers it to a pickup area. You pay for your items at a self-checkout kiosk using your bank app. The only interaction with a human is the guards who make sure you paid your bill.