We have seen the future, and it sucks.

“There Is No Root Cause”

10th February 2012

Read it.

For complex socio-technical systems (web engineering and operations) there is a myth that deserves to be busted, and that is the assumption that for outages and accidents, there is a single unifying event that triggers a chain of events that led to an outage.

This is actually a fallacy, because for complex systems:

there is no root cause.

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