Lessons in Wendy’s New Push for Self-Service Kiosks
13th May 2016
Wendy’s is joining the restaurant push toward automation in some customer service. The chain announced this week that it will be making self-service kiosks available to all its (primarily franchise-owned) 6,000 stores later this year. It will be up to individual franchises to decide whether to use them.
Drastic increases to minimum wages are notably a factor. Investor‘s Business Daily points out the chain separately has more than 200 restaurants in California and New York. Stores actually owned by Wendy’s instead of franchises have seen wage inflation of between five to six percent so far. Obviously when the $15 minimum wage takes off in those two states, there will be much more.
Sure, you’ll get that higher minimum wage — if you actually have a job, which you just lost to a robot. Too bad.